We are Sytteb Virtual Limited, a company incorporated in England and Wales. Our company address 50 Princes Street Ipswich, IP1 1RJ, Suffolk, United Kingdom (“Sytteb Virtual” / “we”/ “our” / “us”).
We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of the UK GDPR (UK General Data Protection Regulation), together with the Data Protection Act 2018, any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (Data Protection Legislation).
In order for Sytteb Virtual to provide, our products and services we need to process a certain amount of data, some of which is personally identifiable.
Our Privacy Policy sets out the different kinds of personal data we process, how we collect it, what processing is carried out, who personal data is shared with, how long we keep personal data and how we safeguard it along with details of your rights relating to data protection and how to contact the ICO, the UK’s data protection regulator.
We process data on the following categories of individuals:
In order to access Enable, Sytteb Virtual’s Learning Management System (LMS), and complete training and other associated activities, users require an LMS account. Having an account means Sytteb Virtual is storing the personal data you provide, and we further process this to determine training outcomes and retain certification records as well as analyse content and system usage, improve our products and services and respond to support queries and evaluation comments. Where a learner has accessed or is allocated a Sytteb Virtual course, directly from Sytteb Virtual, Sytteb Virtual is the data controller.
If your login details or training has been provided by a 3rd party (e.g. your employer, another training organisation or a Sytteb Virtual reseller) then they will be joint data controller, along with Sytteb Virtual where applicable and also have access to and will be processing your personal data. Should you require any further information you should contact them directly. If you are unsure who to contact Sytteb Virtual may be able to assist, please email enquiry@syttebgroup.com . Where a 3rd party has provided system access, and no Sytteb Virtual content is allocated to the user, then Sytteb Virtual is a data processer, and the relevant 3rd party sole data controller.
Sytteb Virtual retains learning records ad infinitum, under its commitment to lifelong learning, to enable us to provide factual information on what a learner has studied and achieved, i.e. name, courses studies, CPD gained, test results etc. This is in line with JISC best practice and Guidance on Managing Student Records.
Our servers are provided by Node 4 and Amazon Web Services. We also work with a number of organisations who assist us in testing our LMS and related infrastructure – Pure Technology Group and Ten10.
Where learners complete one of our IOSH courses, personal data is shared with IOSH to enable them to issue their certification.
In addition to a learner record within Enable, Sytteb Virtual apprentices’ data is also stored within our PICS System (privacy policy available here) and shared with the Education & Skills Funding Agency (privacy notice available here). Its is a requirement of the ESF programme that all documents necessary to verify co-financed provision (including those with learner data) are retained until at least December 2030.
Customers can also view our Data Processing Agreement here.
When you place an order with us on our website, we will ask you to provide certain personal information, for example:
Please note that we require this information to be able to process your order and fulfil our contractual obligations (our condition for processing under UK GDPR). We may be unable to fulfil the contract without your personal data.
If you purchase services, our third party payment provider (Braintree Ltd - you can view their privacy information here) will require additional personal information in order to process such payment (e.g. your home address). Please note that this information is not collected or stored by us.
We will share your personal details with a third party in order to enable you to leave the review of our products and services to help us continually improve.
Your personal information will then be used by us to provide you with the services you ordered and to communicate with you regarding the provision of those services. We also monitor website usage and provide statistics to third parties for the purposes of improving and developing our website and the services we provide via our website. Please note that any such statistics and/or information provided to third parties will be made on a confidential basis and will not include information that can be used to identify any individual.
Promote Digital assist Sytteb Virtual with the development and maintenance of our website.
Please, note that our marketing approach differs depending on the type of the customer.
Based on the legitimate interest we will continue to contact you with the marketing material containing information related to the products/services purchased and similar products and services that we think might be of interest to you. Legitimate interest will be the legal basis for contacting you.
If you decide at any point that you don’t want to receive any marketing communication from us, you will be able to unsubscribe and opt-out, using the ability to update your preference provided within all marketing communications sent.
In order to contact you with the marketing material containing information related to the products/services purchased and similar products and services that we think might be of interest to you, we will seek your consent prior to sending you any of the above. When purchasing we will give you the option to opt into receiving marketing communication from us. Your consent will be the legal basis for contacting you.
If you decide at any point that you don’t want to receive any marketing communication from us, you will be able to unsubscribe and opt-out, using the ability to update your preference provided within all marketing communications sent.
We won’t be contacting you with any marketing material unless you subscribe to our Newsletter and Marketing communications via our website. Your consent will be the legal basis for contacting you.
If you decide at any point that you don’t want to receive any marketing communication from us, you will be able to unsubscribe and opt-out, using the ability to update your preference provided within all marketing communications sent.
Based on the legitimate interest we will contact you with the marketing material containing information related to products and services that we think might be of interest to you. Legitimate interest will be the legal basis for contacting you.
If you decide at any point that you don’t want to receive any marketing communication from us, you will be able to unsubscribe and opt-out, using the ability to update your preference provided within all marketing communications sent.
When you call us you will hear a message advising that your call will be recorded before you are connected to our teams.
We record calls to monitor quality and compliance, and to assist in complaints handling and training. The legal basis for us to process personal data set out in Article 6(b) of UK GDPR – “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.”
A call recording comprises of a record of the Caller Name, Phone Number, Date, Time and Duration and a link to a file storing the recording.
All call recordings are held securely and confidentially and will be deleted after 3 months.
A cookie is a small piece of information which is automatically created by our website on your computer. Please note that cookies are harmless to your computer. Cookies are a useful way of remembering the choices you have previously made while visiting our website.
Please note that if you set your computer to not accept cookies, there may be certain features/areas on our website that you may not be able to use. It may be necessary to have cookies enabled in order to purchase or access online courses and materials.
Our website currently uses the following cookies:
ASP.NET SessionID
This cookie is set by ASP.NET itself to store session data. This cookie will be deleted when
the sessions end. This cookie is not used to identify individuals using the Website.
SC_ANALYTICS_GLOBAL_COOKIE
To identify repeat visits from a single user, Sitecore sends a
persistent session cookie to the web client. The persistent session cookie expires 10 years
after the last page requested from the solution by the web client.
_ga
This site along with our Learning Management System, Enable, uses Google Analytics, a web
analytics service provided by Google, Inc. Google Analytics sets a cookie in order to
evaluate our use of our website and compile reports on user activity. This cookie expires
after two years.
Google stores the information collected by the cookie on servers in the United States.
Google may also transfer this information to third parties where required to do so by law,
or where such third parties process the information on Google's behalf. Google will not
associate your IP address with any other data held by Google.
_atuvc, _atuvs
These 1st party __atuvc and _atuvs cookies are persistent cookies that are created and read
by the AddThis social sharing site in order to make sure user sees the updated count if user
shares a page and return to it before Sytteb Virtual share count cache is updated. No data
from that cookie is sent back to AddThis.These cookies expire after two years.
When you fill out a webform to sign up to a newsletter, download a resource, such as an infographic, or enquire about a product, we may ask you to provide certain personal information, including your:
By completing the form and ticking the relevant boxes you are providing your consent for Sytteb Virtual to process your personal data, and this is the legal basis we are relying on to do so.
In addition, if you have enquired about a product or service we will use the information you have given to update our customer relationship management system so one of our consultants or advisors can contact you. This information will also be stored by another third party data processor, Microsoft, their Dynamics 365 CRM servers are located in the UK, for more information you can visit Microsoft’s Trust Center: here.
Some automation and profiling may be used to send emails or a series emails based on your indicated preferences and your interactions with the emails we send to you. For example if you have enquired about a particular product we may send you a series of emails outlining features or benefits of that particular product.
We regularly review your interactions with the emails we send you and remove any subscribers who have shown and extended period of inactivity. You can withdraw your consent and unsubscribe at any time by clicking the link at the bottom our email communications or by emailing this address.
If you continue to interact with our emails or website, we will retain your data indefinitely so we can continue to send you emails.
We will not sell or pass your information to third parties other than those set out above.
Personal data provided by suppliers is only used for purposes related to the supply of goods or services for which we have contracted.
Information regarding the processing of staff data is available internally via the HR Team. Where staff provide 3rd party personal details to Sytteb Virtual, for the purposes of being an employment reference, emergency contact, or beneficiary of employment related benefits, these details are used for that purpose only, and processed under legitimate interests.
Should you apply for an advertised job vacancy, or submit a speculative application, either directly or through a recruitment agency or other 3rd party, we will process your data solely for this purpose. We hold all applications on file for a period of 6 months, and may contact applicants regarding other similar opportunities potentially of interest that become available within this time.
Sytteb Virtual utilise a number of subprocessers and other 3rd parties to support and enhance the delivery of our services. These are listed below.
Protecting your security and privacy is extremely important to us and we make every effort to secure your information and maintain your confidentiality in accordance all relevant Data Protection Legislation. Our systems are protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
Please note that we may need to disclose your personal information where we:
The UK GDPR provides you with the following rights:
The right of access
You can ask us to confirm that we process your personal data and provide access to and copies of the information we hold about you by contacting us at enquiry@syttebgroup.com We will process your request to access your information and provide this information to you free of charge unless your request is manifestly unfounded or excessive or repetitive, in which case we are entitled to charge a reasonable fee. We may also charge if you request more than one copy of the same information.
We will provide the information you request as soon as possible and in any event within one month of receiving your request, unless there are extenuating circumstances. If we need more information to comply with your request, we’ll let you know.
The right to rectification
If you believe personal data we hold about you is inaccurate or incomplete, or any of the information you provide to us changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us at enquiry@syttebgroup.com.
We will comply with your request within one month of receiving it, unless we don’t feel its appropriate for us to do so in which case we’ll let you know why. We’ll also let you know if we need more time to comply with your request.
The right to erasure
In some circumstances, you have the right to ask us to delete personal data we hold about you. This right is available to you:
There are certain scenarios in which we are entitled to refuse to comply with a request. If any of those apply, we’ll let you know.
To request that your information is deleted, please contact us at enquiry@syttebgroup.com.
The right to restrict / object to processing
In some circumstances you are entitled to ask us to suppress processing of your personal data. This means we will stop actively processing your personal data but we don’t have to delete it. This right is available to you:
You are entitled to object to us processing your personal data:
In order to object, you must have grounds for doing so based on your particular situation. We will stop processing your data unless we can demonstrate that there are compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.
If you wish to restrict or object to the processing of your information, please contact us at enquiry@syttebgroup.com.
The right to data portability
You have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller. This right only applies:
If you wish to restrict or object to the processing of your information, please contact us at enquiry@syttebgroup.com.
Rights in relation to automated decision making and profiling
Automated decision making means making a decision solely by automated means without any human involvement. This would include, for example, an online credit reference check that makes a decision based on information you input without any human involvement. It would also include the use of an automated clocking-in system that automatically issues a warning if a person is late a certain number of times (without any input from HR, for example).
We carry out automated decision making using your personal data as detailed under the Newsletter / Marketing Subscribers heading above.
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. This privacy policy applies solely to information collected on our website.
Please note that we may change our Privacy Policy from time to time. If we make any changes, these will be shown on our website and will immediately supersede any previously posted information.
We have appointed a Data Protection Lead who is responsible for overseeing questions in relation to this privacy notice and is monitoring and leading on data protection and UK GDPR compliance. Our Data Protection Lead is Maria Paslawska (Quality Manager). If you have any queries or comments about this Privacy Policy, including any requests to exercise your legal rights, please contact our Data Protection Lead either via an email to: enquiry@syttebgroup.com or write to us at Sytteb Virtual, Marsel House, Stephensons Way, Ilkley, West Yorkshire, LS29 8DD. We always welcome your views about our website and our Privacy Policy.